Warranties & Claims Policy

General Warranty Policy

QOS OFFICE SUPPLY provide warranty only covers strictly on defective manufacturing to the original purchaser of the product.

Warranty Period

The duration of the warranty is varies for different product. (Basically will cover with 1 Year WARRANTY DUE TO MANUFACTURING DEFECT)

Execlusions

The warranty does not cover in this event of:

• Normal wear issues.
• Carton box damaged.(Carton box meant to protect the product)
• User own collision damage issues.
• Improper assembly instructions issues.
• Modifications of the original parts or installation of incompatible parts.
• Damage or loss from shipping, transportation.

Customers are required to produce the following for warranties:

• Proof of Purchase(Receipt)
• The Item for warranty.
• Picture of the damage parts.

Return Policy

We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return following on our policy written below.
• Items must be return in the original condition including taps, tag, or packages. Any of these missing, the return request will not be entertained.
• Customers need to submit the request within 5 days from the date of receiving, any request later than 5 days will not be entertained.
• Items must be sent out from customers side within 3 days upon successful request, postage of return and replacement will be borne by customers.
• Items will be replace with the same design and color only, for pre-order item please be patience of waiting for another 5-7 working days of the new same model.
• Customers who did not inform us and post the item back directly will not be entertained.

QOS Office Supply’s Warehouse :-,
Lot 37055-D, Jalan Industri 12,
Kampung Baru Sungai Buloh,
47000 Sungai Buloh, Selangor.

Once inspected the returned items, we will aim to process your return within 5-7 working days.
Please ensure to package the goods well to prevent damage.
Should you have any further enquiry, please feel free to contact Customer Service at enquiry@qosoffice.com or +601162268166